We dispatch orders within 2 business days, and standard delivery takes 3–7 business days depending on your location. You'll get a tracking number with every order so you can follow it right to your doorstep.

Yes! Orders over $74.99 ship for free Australia-wide. Otherwise, it’s a flat $9.99 shipping fee — no surprises

Not just yet — but we’re working on it! For now, all orders are shipped directly to your door. If you're a local, keep an eye out — local pickup options will be coming soon.

We’ll do our best! Most orders can be delivered to a P.O. Box, but occasionally large parcels may need a street address. If there's ever an issue, we’ll contact you directly.

If anything isn’t perfect, email us at courtney@zenvi.com.au within 7 days of delivery. We'll organise a replacement or refund — no fuss.

We want you to love everything you receive. If something’s not right, reach out within 30 days we’ll do our best to make things right.

Yep! We’re proudly family-run and based in Queensland, Australia. Every product is handmade with care, love, and a sprinkle of relaxation.

Every candle, melt, soap and diffuser is poured, packed, and labelled by hand. We don’t mass-produce — we make things the thoughtful way.

Our products are made with safety in mind using high-quality, phthalate-free fragrance oils. Always use them in a well-ventilated area, and keep them out of reach of children and pets.

Trim the wick to 5mm before each burn, burn for 2–4 hours at a time, and allow the wax to melt to the edges for an even burn. Never leave candles unattended.

Our candles come in three sizes and burn for up to 63 hours, depending on the size. Wax melts last 6–10 hours per heart, depending on your warmer and room size.

We use natural soy wax for a clean, slow burn with beautiful scent throw. It's renewable, biodegradable, and vegan-friendly.

We try our best! Our packaging is recyclable, and we’re always working to improve sustainability — from kraft labels to eco bubble wrap and shipping boxes.

Yes — just pop their address in at checkout. If you'd like to add a gift note, leave a message at checkout or email us after placing your order.

We don’t have full wrapping just yet, but our products come beautifully packed in Zenvi Boutique branded boxes — perfect for gifting straight out of the parcel.

Yes! If you’re a business or looking to buy in bulk (for weddings, hampers, salons etc), shoot us an email at courtney@zenvi.com.au and we’ll send you our wholesale info.

Yes! We love treating our customers. Keep an eye on our socials and sign up to our email list for early access to limited-time sales, bundle deals, and exclusive market specials.

Absolutely. We love releasing limited edition scents throughout the year to match the mood — think fruity summer blends, spicy autumn faves, and festive winter picks.

Email us anytime at courtney@zenvi.com.au or message us on Instagram or Facebook — we’re always happy to help.