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Privacy policy

Last updated: July 21, 2025

Zenvi Boutique operates this website and associated services to provide you with a curated shopping experience (the "Services"). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Services. If there is a conflict between this Privacy Policy and our Terms of Service, this policy will prevail with respect to the handling of your personal information.

By using our Services, you acknowledge you have read and understood this Privacy Policy and consent to the handling of your personal information in accordance with it and applicable Australian privacy laws.

1. Personal Information We Collect or Process

We may collect and process personal information including:

  • Contact details: Name, billing and shipping address, phone number, and email.
  • Payment information: Credit/debit card details, transaction info, and payment confirmation.
  • Account info: Username, password, preferences, settings.
  • Order and usage data: Items browsed, added to cart, purchased, returned, or exchanged.
  • Customer service info: Messages or inquiries you send us.
  • Device info: IP address, browser type, network info, and device identifiers.
  • Website usage: Interaction with the site, navigation, referral sources, cookies, and pixel data.

2. Sources of Personal Information

  • Directly from you: When you create an account, place an order, or contact us.
  • Automatically: Via cookies and tracking tools when using the Services.
  • From service providers: Including Shopify, analytics, payment gateways, and logistics providers.
  • From marketing partners: Where permitted by law or where you have given consent.

3. How We Use Your Personal Information

  • To process orders, returns, and deliver products
  • To manage your account and provide customer support
  • To improve our Services and shopping experience
  • To detect fraud or illegal activity
  • To send marketing and promotional communications (with opt-out ability)
  • To comply with Australian law and respond to lawful requests

4. How We Disclose Your Information

Your personal information may be disclosed to:

  • Shopify and its subprocesses for hosting and data processing
  • Shipping, payment, and IT service providers acting on our behalf
  • Marketing platforms if you opt-in or as legally permitted
  • Government or regulatory bodies as required by law
  • Other parties in connection with a sale, merger, or business transfer

5. Shopify’s Role

Our store is hosted on Shopify. Shopify collects and processes data on our behalf and may use that data to improve its services across the platform. Shopify is a “data processor” under Australian privacy law when acting on our behalf. You can review Shopify’s policies here: Shopify Privacy Policy and manage your data preferences at Shopify Privacy Portal.

6. Cookies & Tracking Technologies

We use cookies and tracking technologies for essential website functionality, performance analytics, and advertising. You can manage cookies in your browser settings.

7. AI-Assisted Content

Some product photos or marketing visuals may be AI-assisted or AI-generated to illustrate scents or stylings. We always aim to ensure these representations are faithful to the actual product experience. Any AI-generated visuals are based on real product specifications and should not mislead the consumer.

8. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect or store personal information from minors. If you believe a minor has submitted personal data to us, please contact us to request its removal.

9. Data Retention

We retain your information only as long as necessary to fulfill the purposes for which it was collected or as required by law. We securely dispose of data once it is no longer needed.

10. Your Rights (Australia)

Under the Australian Privacy Act 1988 and Australian Privacy Principles, you have the right to:

  • Access personal information we hold about you
  • Request correction of your personal information
  • Request deletion of personal information, subject to exceptions
  • Opt out of marketing communications
  • Lodge a complaint with the OAIC if you believe we have mishandled your data

To exercise these rights, please contact us at courtney@zenvi.com.au. We may need to verify your identity before responding.

11. Complaints

If you believe your privacy has been breached, please contact us using the details below. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

12. International Transfers

Your information may be transferred to or stored in countries outside Australia (e.g., Shopify's global infrastructure). Where applicable, we rely on standard contractual clauses or similar safeguards to protect your data.

13. Changes to This Policy

We may update this Privacy Policy as needed. The most current version will always be available on our website, with a revised “last updated” date. Material changes will be communicated to you where required by law.

14. Contact Us

If you have any questions about this Privacy Policy or your personal information, you can contact us at:

Zenvi Boutique
Email: courtney@zenvi.com.au
Trading Name: Zenvi Boutique
ABN: 48 567 116 869
Based in Queensland, Australia